What countries do you ship to?
We ship to the following countries:
- Czech Republic
- Rest of World*
- United Kingdom
- United States
*Any country not mentioned falls under this category
How does it take to ship in the UK or Internationally?
Shipping takes between 3-8 working days and 3-10 working days internationally. More information can be found on the “Shipping info” tab on any product page.
How long should I expect before my item is shipped?
All items are shipped within 3 - 8 days (excluding weekends) of the date your order was placed. However if you would like more information can be found on the “Shipping info” tab on any product page.
I only received one email and no confirmation for shipping, why?
There's no problem, we are just processing your funds and this takes some time. You should receive a second email within the next few days.
PayPal says my money is still not fulfilled, was there a problem?
No need to worry, when your order was placed there is a 1-3 day window where your funds are being processed.
I made a mistake. How do I change size or shipping address?
For size or shipping address changes or any other enquires email us your order and your reason
Received a wrong or faulty item?
We all mistakes! We apologise for delivering a faulty order. Go to our returns page for further directions:
Can I track my order?
Sure! You'll be notified via email including a tracking number once your order has been shipped.
My payment has been declined. Why?
In this occurrence your order was flagged by our system as fraudulent or there was an unforeseen error with your order. In any case if an order was cancelled then we will email you the reason
I placed an order and then another one a few days later. Will they arrive together?
If notified before your first order ships out then of course. You would in the case of your item being shipped before we recive notice have to place a subsiquent order. Sorry
Do you have any store locations?
We do not have a physical store however we may be stocked in a town near you!
How do I change convert currency?
Your currency will automatically be changed for you at the final stages of the checkout process.